Refund Policy
Effective date 12.05.2026
Last modified 12.05.2026
This Refund Policy explains when Gamepank.net (“we”, “us”, “our”), may issue refunds, reversals, credits, or cancellations for purchases made on https://gamepunk.net.
This Policy applies to purchases of digital in-game items, including Counter-Strike and Dota 2 skins, wallet/top-up balances, marketplace fees, and related services.
This Policy forms part of our Terms of Service. If there is a conflict between this Policy and any mandatory consumer-protection law, the mandatory law will prevail.
1 Key principles
1.1 Digital skins are digital items.
Skins and other in-game items are digital content or digital assets supplied through Steam or our platform. They are not physical goods.
1.2 Delivered digital items are generally final.
Once a skin has been delivered, transferred, credited, reserved, or made available to your account as described in this Policy, the purchase is generally final and non-refundable, except where required by law or where this Policy expressly provides otherwise.
1.3 Your statutory rights are not affected.
Nothing in this Policy limits any rights you may have under applicable consumer law, including rights relating to non-delivery, faulty digital content, incorrect items, fraud, or unauthorized transactions.
1.4 Refunds go back to the original payment method.
Where a refund is approved, we will normally refund to the same payment method used for the original purchase, unless this is impossible, unavailable, unlawful, or otherwise required by the payment provider, card network, acquirer, bank, or applicable law.
1.5 We do not refund to third parties.
We do not issue refunds to a different card, bank account, wallet, person, or payment method unless required by law or expressly approved by our payment provider and compliance team.
2. Definitions
For this Policy:
“Digital Item” means a Counter-Strike, Dota 2, or other supported in-game item, skin, case, sticker, cosmetic, or similar virtual item.
“Delivered” means that one of the following has occurred:
“Wallet Balance” means prepaid funds, store credit, or balance credited to your account for use only on our platform.
“Card Payment” means a payment made using Visa, Mastercard, or any other supported payment card.
“Chargeback” means a formal payment dispute initiated through your card issuer, bank, payment provider, or card network.
3. EU consumer withdrawal right
If you are a consumer located in the European Economic Area or another jurisdiction with a similar statutory withdrawal right, you may have the right to withdraw from certain online purchases within 14 days without giving a reason.
However, Digital Items are supplied electronically and may be delivered immediately. During checkout, we may ask you to expressly request immediate performance and acknowledge that you will lose your withdrawal right once performance begins.
Where you give this express consent and acknowledgment, and we begin performance by delivering, transferring, crediting, reserving, or making the Digital Item available to you, you lose the statutory withdrawal right for that Digital Item, except where mandatory law provides otherwise.
Where we do not obtain the legally required consent, acknowledgment, or confirmation, you may retain the withdrawal right or other statutory remedies available under applicable law.
4. Required checkout acknowledgment for Digital Items
Before completing a purchase of a Digital Item, you may be required to tick a box or click an equivalent confirmation stating:
“I expressly request immediate performance of the contract. I understand and agree that once the Digital Item is delivered, credited, reserved, transferred, or made available to me, I will lose my right of withdrawal, except where applicable law provides otherwise.”
This confirmation must not be pre-ticked. If you do not provide this confirmation, we may delay delivery until the withdrawal period expires or reject the order.
5. When purchases are not refundable
Unless required by applicable law, we do not provide refunds for:
6. Wallet Balance and unused top-ups
If you purchase Wallet Balance and do not use any part of that Wallet Balance, you may request a refund within 14 days of purchase, unless the payment method is non-refundable or applicable law provides a different rule.
Wallet Balance is considered used when any part of it is spent, reserved, applied to an order, used to pay fees, used in a trade, withdrawn, transferred, converted, or otherwise applied on the platform.
If you have used part of a Wallet Balance, we may refuse a refund of the top-up or issue a partial refund at our discretion, subject to applicable law and payment-provider rules.
Promotional credits, bonuses, referral credits, coupons, compensation credits, and goodwill credits are not refundable and have no cash value unless required by law.
7. Non-delivery
You may be eligible for a refund, replacement, or account credit if:
If you believe an item was not delivered, contact us at support@gamepunk.net within 3 days of the transaction and provide:
8. Incorrect or materially misdescribed items
You may be eligible for a remedy if the Digital Item you receive is materially different from what was displayed at checkout.
This does not include minor differences, normal market-price movement, or characteristics that were displayed, linked, inspectable, or reasonably available before purchase.
If we confirm that an item was materially misdescribed or incorrectly delivered, we may offer:
9. Failed payments, duplicate charges, and authorization holds
If your payment fails, no order is created and no refund is due.
Sometimes your bank or card issuer may show a pending authorization even if the payment failed. Pending authorizations are normally released by your bank or issuer automatically. We do not control your bank’s posting times.
If you believe you were charged twice for the same order, contact us with both payment references. If we confirm a duplicate captured payment, we will refund the duplicate captured amount to the original payment method.
10. Fraud, unauthorized payments, and account takeover
If you believe a payment was unauthorized, contact us immediately at support@gamepunk.net.
We may investigate:
If the Digital Item has already been delivered, withdrawn, transferred, consumed, sold, or otherwise made unrecoverable, we may be unable to issue a refund unless required by law or payment-network rules.
We may suspend accounts, block withdrawals, delay delivery, or request identity verification during a fraud or unauthorized-payment review.
11. Steam trade reversals and trade protection
Steam may offer trade-protection, reversal, cooldown, or account-security features for certain games or items. These are controlled by Steam, not by us.
If a Steam trade is reversed after a purchase:
12. Refund method
Approved refunds will normally be issued to the original payment method.
For card payments, refunds are generally returned through the same card-payment network and card issuer used for the original purchase. If your card has expired, been replaced, or been closed, your card issuer may still be able to route the refund to your account.
If the original payment method cannot receive a refund, we may request additional information and may offer another lawful refund method, subject to payment-provider, card-network, acquirer, AML, sanctions, and fraud-prevention requirements.
We do not provide cash refunds for card payments.
13. Refund timingAfter we approve a refund, we will submit it to our payment provider as soon as reasonably practicable.
For statutory consumer withdrawals, where applicable, we will submit the refund no later than 14 days after receiving a valid withdrawal request, unless we are permitted by law to withhold or delay the refund.
For other approved refunds, we normally submit the refund within 3-5 business days after approval.
Your bank, card issuer, payment provider, or wallet provider may take additional time to post the refund to your account. We are not responsible for delays caused by banks, card issuers, payment providers, card networks, or other third parties.
14. Fees, commissions, and processing costs
Marketplace commissions, service fees, payment-processing fees, withdrawal fees, deposit fees, currency-conversion charges, and network fees are generally non-refundable unless:
For discretionary refunds not required by law, we may deduct non-refundable third-party costs, payment-provider fees, or network fees where this was disclosed before purchase and is permitted by law.
15. Chargebacks and payment disputes
A chargeback is not the same as a refund request. A chargeback is handled by your card issuer, bank, payment provider, card network, and our acquiring bank.
Before filing a chargeback, we encourage you to contact us at support@gamepunk.net so we can try to resolve the issue quickly. This does not limit any legal right you may have to contact your card issuer or bank.
If you file a chargeback:
16. KYC, sanctions, and compliance reviews
Some transactions may require identity verification, age verification, payment verification, sanctions screening, fraud review, or source-of-funds checks.
If a transaction is delayed because of compliance review, this is not automatically non-delivery.
If you refuse or fail required verification, we may cancel the transaction. Where funds are unused and legally refundable, we will refund them to the original payment method, subject to applicable law, payment-provider rules, sanctions restrictions, and fraud-prevention obligations.
We may be legally required to block, freeze, reject, or report certain transactions. In such cases, refund timing and availability may be affected by legal or regulatory requirements.
17. Account closure and breach of Terms
If your account is closed, suspended, or restricted because you violated our Terms of Service, committed fraud, abused refunds or chargebacks, violated sanctions rules, used stolen payment credentials, manipulated trades, or engaged in prohibited activity, we may refuse discretionary refunds.
This does not limit any refund or remedy that is mandatory under applicable law.
We may set off amounts owed to us, chargeback losses, unpaid fees, negative balances, or fraud losses against amounts otherwise payable to you, where permitted by law.
18. How to request a refundTo request a refund, contact us at: support@gamepunk.net
Include:
We may request additional information to verify your identity, confirm delivery status, investigate fraud, or comply with legal and payment requirements.
19. Review process
After receiving your request, we may:
20. Withdrawal form for EU consumers
Where you have a statutory withdrawal right, you may use the form below. Use of this form is optional.
To: gamepunk.net
Email: support@gamepunk.net
I hereby give notice that I withdraw from my contract for the following purchase:
Only required if submitted on paper.
21. Changes to this Policy
We may update this Refund Policy from time to time. The updated version will be posted on our website with a new “Last updated” date.
The Refund Policy in force at the time of your purchase will normally apply to that purchase, unless a later version is required by law or is more favorable to you.
22. Contact
Email: support@gamepunk.net
Website: gamepunk.net
Last modified 12.05.2026
This Refund Policy explains when Gamepank.net (“we”, “us”, “our”), may issue refunds, reversals, credits, or cancellations for purchases made on https://gamepunk.net.
This Policy applies to purchases of digital in-game items, including Counter-Strike and Dota 2 skins, wallet/top-up balances, marketplace fees, and related services.
This Policy forms part of our Terms of Service. If there is a conflict between this Policy and any mandatory consumer-protection law, the mandatory law will prevail.
1 Key principles
1.1 Digital skins are digital items.
Skins and other in-game items are digital content or digital assets supplied through Steam or our platform. They are not physical goods.
1.2 Delivered digital items are generally final.
Once a skin has been delivered, transferred, credited, reserved, or made available to your account as described in this Policy, the purchase is generally final and non-refundable, except where required by law or where this Policy expressly provides otherwise.
1.3 Your statutory rights are not affected.
Nothing in this Policy limits any rights you may have under applicable consumer law, including rights relating to non-delivery, faulty digital content, incorrect items, fraud, or unauthorized transactions.
1.4 Refunds go back to the original payment method.
Where a refund is approved, we will normally refund to the same payment method used for the original purchase, unless this is impossible, unavailable, unlawful, or otherwise required by the payment provider, card network, acquirer, bank, or applicable law.
1.5 We do not refund to third parties.
We do not issue refunds to a different card, bank account, wallet, person, or payment method unless required by law or expressly approved by our payment provider and compliance team.
2. Definitions
For this Policy:
“Digital Item” means a Counter-Strike, Dota 2, or other supported in-game item, skin, case, sticker, cosmetic, or similar virtual item.
“Delivered” means that one of the following has occurred:
- the Digital Item has been transferred to your Steam account;
- you have accepted the relevant Steam trade offer;
- the Digital Item has been credited to your account inventory on our platform;
- the Digital Item has been made available for withdrawal;
- the Digital Item has been reserved for you after checkout, including where a disclosed Steam trade lock, hold period, or security delay applies;
- the item purchase, sale, trade, exchange, or marketplace transaction has been completed on our platform.
“Wallet Balance” means prepaid funds, store credit, or balance credited to your account for use only on our platform.
“Card Payment” means a payment made using Visa, Mastercard, or any other supported payment card.
“Chargeback” means a formal payment dispute initiated through your card issuer, bank, payment provider, or card network.
3. EU consumer withdrawal right
If you are a consumer located in the European Economic Area or another jurisdiction with a similar statutory withdrawal right, you may have the right to withdraw from certain online purchases within 14 days without giving a reason.
However, Digital Items are supplied electronically and may be delivered immediately. During checkout, we may ask you to expressly request immediate performance and acknowledge that you will lose your withdrawal right once performance begins.
Where you give this express consent and acknowledgment, and we begin performance by delivering, transferring, crediting, reserving, or making the Digital Item available to you, you lose the statutory withdrawal right for that Digital Item, except where mandatory law provides otherwise.
Where we do not obtain the legally required consent, acknowledgment, or confirmation, you may retain the withdrawal right or other statutory remedies available under applicable law.
4. Required checkout acknowledgment for Digital Items
Before completing a purchase of a Digital Item, you may be required to tick a box or click an equivalent confirmation stating:
“I expressly request immediate performance of the contract. I understand and agree that once the Digital Item is delivered, credited, reserved, transferred, or made available to me, I will lose my right of withdrawal, except where applicable law provides otherwise.”
This confirmation must not be pre-ticked. If you do not provide this confirmation, we may delay delivery until the withdrawal period expires or reject the order.
5. When purchases are not refundable
Unless required by applicable law, we do not provide refunds for:
- buyer’s remorse after a Digital Item has been Delivered;
- accidental purchases after checkout confirmation;
- choosing the wrong item where the item matched the description shown at checkout;
- market-price changes after purchase;
- dissatisfaction with market value, float value, rarity, stickers, exterior, pattern, or other characteristics that were accurately displayed or reasonably available before purchase;
- Steam trade locks, hold periods, cooldowns, or other Steam restrictions that were disclosed or are generally applicable to Steam items;
- delays caused by Steam, your Steam account, Steam Guard, trade holds, trade bans, incorrect trade URLs, private inventory settings, or your failure to accept a trade offer;
- completed exchanges, trades, sales, or purchases of Digital Items;
- account restrictions caused by breach of our Terms of Service, fraud, chargeback abuse, sanctions screening, KYC failure, payment risk, or illegal activity;
- fees, commissions, service charges, payment-processing charges, or currency-conversion charges, except where a refund of those amounts is required by law or caused by our error.
6. Wallet Balance and unused top-ups
If you purchase Wallet Balance and do not use any part of that Wallet Balance, you may request a refund within 14 days of purchase, unless the payment method is non-refundable or applicable law provides a different rule.
Wallet Balance is considered used when any part of it is spent, reserved, applied to an order, used to pay fees, used in a trade, withdrawn, transferred, converted, or otherwise applied on the platform.
If you have used part of a Wallet Balance, we may refuse a refund of the top-up or issue a partial refund at our discretion, subject to applicable law and payment-provider rules.
Promotional credits, bonuses, referral credits, coupons, compensation credits, and goodwill credits are not refundable and have no cash value unless required by law.
7. Non-delivery
You may be eligible for a refund, replacement, or account credit if:
- you paid for a Digital Item;
- the payment was successfully captured;
- the item was not Delivered;
- the non-delivery was not caused by your Steam account, incorrect information, failure to accept a trade, Steam restrictions, fraud review, sanctions review, KYC review, or breach of our Terms; and
- we cannot deliver the item within a reasonable time.
If you believe an item was not delivered, contact us at support@gamepunk.net within 3 days of the transaction and provide:
- order ID;
- account email or username;
- Steam ID / Steam profile URL;
- payment reference, if available;
- description of the issue;
- screenshots or Steam trade-history evidence, if relevant.
- deliver the same item;
- deliver an equivalent replacement accepted by you;
- refund the purchase price;
- credit your account balance, if you agree or if the original payment method cannot be refunded.
8. Incorrect or materially misdescribed items
You may be eligible for a remedy if the Digital Item you receive is materially different from what was displayed at checkout.
This does not include minor differences, normal market-price movement, or characteristics that were displayed, linked, inspectable, or reasonably available before purchase.
If we confirm that an item was materially misdescribed or incorrectly delivered, we may offer:
- correction;
- replacement;
- price reduction;
- refund;
- another remedy required by applicable law.
9. Failed payments, duplicate charges, and authorization holds
If your payment fails, no order is created and no refund is due.
Sometimes your bank or card issuer may show a pending authorization even if the payment failed. Pending authorizations are normally released by your bank or issuer automatically. We do not control your bank’s posting times.
If you believe you were charged twice for the same order, contact us with both payment references. If we confirm a duplicate captured payment, we will refund the duplicate captured amount to the original payment method.
10. Fraud, unauthorized payments, and account takeover
If you believe a payment was unauthorized, contact us immediately at support@gamepunk.net.
We may investigate:
- login history;
- device and IP data;
- payment authentication results;
- 3-D Secure results;
- Steam trade history;
- item delivery records;
- communications and support tickets;
- prior account activity;
- linked accounts or payment methods.
If the Digital Item has already been delivered, withdrawn, transferred, consumed, sold, or otherwise made unrecoverable, we may be unable to issue a refund unless required by law or payment-network rules.
We may suspend accounts, block withdrawals, delay delivery, or request identity verification during a fraud or unauthorized-payment review.
11. Steam trade reversals and trade protection
Steam may offer trade-protection, reversal, cooldown, or account-security features for certain games or items. These are controlled by Steam, not by us.
If a Steam trade is reversed after a purchase:
- we may investigate which party initiated or caused the reversal;
- we may freeze the related account, item, or balance during review;
- we may restore the item to the original party where technically possible;
- we may issue a refund, replacement, or account credit where required by law or where we determine it is fair and technically possible;
- we may refuse a refund where the reversal was caused by your misuse, fraud, breach of our Terms, or unauthorized manipulation of the trade process.
12. Refund method
Approved refunds will normally be issued to the original payment method.
For card payments, refunds are generally returned through the same card-payment network and card issuer used for the original purchase. If your card has expired, been replaced, or been closed, your card issuer may still be able to route the refund to your account.
If the original payment method cannot receive a refund, we may request additional information and may offer another lawful refund method, subject to payment-provider, card-network, acquirer, AML, sanctions, and fraud-prevention requirements.
We do not provide cash refunds for card payments.
13. Refund timingAfter we approve a refund, we will submit it to our payment provider as soon as reasonably practicable.
For statutory consumer withdrawals, where applicable, we will submit the refund no later than 14 days after receiving a valid withdrawal request, unless we are permitted by law to withhold or delay the refund.
For other approved refunds, we normally submit the refund within 3-5 business days after approval.
Your bank, card issuer, payment provider, or wallet provider may take additional time to post the refund to your account. We are not responsible for delays caused by banks, card issuers, payment providers, card networks, or other third parties.
14. Fees, commissions, and processing costs
Marketplace commissions, service fees, payment-processing fees, withdrawal fees, deposit fees, currency-conversion charges, and network fees are generally non-refundable unless:
- applicable law requires a refund;
- the fee was charged because of our error;
- the underlying transaction failed due to our fault;
- the fee relates to an item we cannot deliver;
- we expressly agree otherwise.
For discretionary refunds not required by law, we may deduct non-refundable third-party costs, payment-provider fees, or network fees where this was disclosed before purchase and is permitted by law.
15. Chargebacks and payment disputes
A chargeback is not the same as a refund request. A chargeback is handled by your card issuer, bank, payment provider, card network, and our acquiring bank.
Before filing a chargeback, we encourage you to contact us at support@gamepunk.net so we can try to resolve the issue quickly. This does not limit any legal right you may have to contact your card issuer or bank.
If you file a chargeback:
- we may pause any duplicate refund request to prevent double recovery;
- we may suspend or restrict your account while the dispute is reviewed;
- we may provide evidence to the payment provider, acquirer, card network, or issuer, including order records, checkout acknowledgments, delivery records, Steam trade records, login data, fraud-screening data, 3-D Secure data, support communications, and acceptance of this Policy;
- we may recover chargeback fees, losses, or unpaid balances where permitted by law and our Terms of Service;
- we may close accounts involved in fraudulent, abusive, or bad-faith disputes.
16. KYC, sanctions, and compliance reviews
Some transactions may require identity verification, age verification, payment verification, sanctions screening, fraud review, or source-of-funds checks.
If a transaction is delayed because of compliance review, this is not automatically non-delivery.
If you refuse or fail required verification, we may cancel the transaction. Where funds are unused and legally refundable, we will refund them to the original payment method, subject to applicable law, payment-provider rules, sanctions restrictions, and fraud-prevention obligations.
We may be legally required to block, freeze, reject, or report certain transactions. In such cases, refund timing and availability may be affected by legal or regulatory requirements.
17. Account closure and breach of Terms
If your account is closed, suspended, or restricted because you violated our Terms of Service, committed fraud, abused refunds or chargebacks, violated sanctions rules, used stolen payment credentials, manipulated trades, or engaged in prohibited activity, we may refuse discretionary refunds.
This does not limit any refund or remedy that is mandatory under applicable law.
We may set off amounts owed to us, chargeback losses, unpaid fees, negative balances, or fraud losses against amounts otherwise payable to you, where permitted by law.
18. How to request a refundTo request a refund, contact us at: support@gamepunk.net
Include:
- your full name;
- account email;
- order ID;
- transaction date;
- payment method;
- Steam ID / Steam profile URL, if relevant;
- reason for the request;
- supporting evidence.
We may request additional information to verify your identity, confirm delivery status, investigate fraud, or comply with legal and payment requirements.
19. Review process
After receiving your request, we may:
- confirm receipt;
- ask for additional information;
- review payment status;
- review item delivery status;
- check Steam trade records;
- check fraud, risk, KYC, and sanctions flags;
- determine whether you are eligible for a refund, replacement, price reduction, account credit, or no refund.
20. Withdrawal form for EU consumers
Where you have a statutory withdrawal right, you may use the form below. Use of this form is optional.
To: gamepunk.net
Email: support@gamepunk.net
I hereby give notice that I withdraw from my contract for the following purchase:
- Order ID:
- Ordered on:
- Consumer name:
- Consumer email:
- Consumer address:
- Payment method:
- Date:
Only required if submitted on paper.
21. Changes to this Policy
We may update this Refund Policy from time to time. The updated version will be posted on our website with a new “Last updated” date.
The Refund Policy in force at the time of your purchase will normally apply to that purchase, unless a later version is required by law or is more favorable to you.
22. Contact
Email: support@gamepunk.net
Website: gamepunk.net