Return Policy
Last Updated: 08-04-2024
At Gamepunk.net, we take great pride in the quality of our digital goods and strive to provide our customers with the best possible experience. We understand that, in some instances, our customers may encounter issues with the quality of the products they purchase. In such cases, we are committed to offering a fair and reasonable return policy.
Please read the following return policy carefully to ensure you are eligible for a refund.
Refund Eligibility
Customers are eligible for a refund if:
a. The digital goods purchased from our website are found to be of subpar quality or do not meet the customer's expectations.
b. The issue is reported within 30 days from the date of purchase.
c. The customer provides a detailed description of the issue and any relevant supporting evidence (e.g., screenshots or videos).
How to Request a Refund
To request a refund, please follow these steps:
a. Contact our customer support team at [email protected]
b. Provide your order number, the name of the digital product in question, and a detailed description of the issue.
c. Attach any relevant supporting evidence (e.g., screenshots or videos) to help us assess the issue.
Refund Process
Once we receive your refund request, our customer support team will review the issue and determine if a refund is warranted. Please allow up to 7 business days for the review process. If your refund request is approved, the refund will be processed and credited back to your original method of payment within 14 business days.
Please note that we reserve the right to refuse a refund if we determine that the customer's claim is not valid, the issue is not related to the quality of the digital goods, or the issue is a result of the customer's actions or inactions.
Non-Refundable Items
Refunds will not be provided for the following:
a. Digital goods that have been downloaded, accessed, or consumed.
b. Gift cards or vouchers.
Changes to Our Return Policy
We reserve the right to update or modify this return policy at any time. Any changes will be posted on our website, and the updated policy will be effective from the date of posting. It is your responsibility to check for updates regularly.
If you have any questions or concerns regarding our return policy, please contact our customer support team at [email protected]
At Gamepunk.net, we take great pride in the quality of our digital goods and strive to provide our customers with the best possible experience. We understand that, in some instances, our customers may encounter issues with the quality of the products they purchase. In such cases, we are committed to offering a fair and reasonable return policy.
Please read the following return policy carefully to ensure you are eligible for a refund.
Refund Eligibility
Customers are eligible for a refund if:
a. The digital goods purchased from our website are found to be of subpar quality or do not meet the customer's expectations.
b. The issue is reported within 30 days from the date of purchase.
c. The customer provides a detailed description of the issue and any relevant supporting evidence (e.g., screenshots or videos).
How to Request a Refund
To request a refund, please follow these steps:
a. Contact our customer support team at [email protected]
b. Provide your order number, the name of the digital product in question, and a detailed description of the issue.
c. Attach any relevant supporting evidence (e.g., screenshots or videos) to help us assess the issue.
Refund Process
Once we receive your refund request, our customer support team will review the issue and determine if a refund is warranted. Please allow up to 7 business days for the review process. If your refund request is approved, the refund will be processed and credited back to your original method of payment within 14 business days.
Please note that we reserve the right to refuse a refund if we determine that the customer's claim is not valid, the issue is not related to the quality of the digital goods, or the issue is a result of the customer's actions or inactions.
Non-Refundable Items
Refunds will not be provided for the following:
a. Digital goods that have been downloaded, accessed, or consumed.
b. Gift cards or vouchers.
Changes to Our Return Policy
We reserve the right to update or modify this return policy at any time. Any changes will be posted on our website, and the updated policy will be effective from the date of posting. It is your responsibility to check for updates regularly.
If you have any questions or concerns regarding our return policy, please contact our customer support team at [email protected]